At ZAVENSTRIX, we strive to ensure that our customers are fully satisfied with their purchases. If you are not entirely satisfied with your purchase, we're here to help.
If you wish to return an item, please notify us within 30 days of receipt of your purchase. You can contact our customer service team through our website.
Certain items are exempt from being returned, including perishable goods, personalized products, and digital downloads.
Once we receive your item, we will inspect it and notify you on the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions on how to return your item to us, feel free to contact our support team.
This policy is subject to change at the discretion of ZAVENSTRIX. Please review periodically for any updates.